Privacy Policy

Mobility Strength Fitness (referred to as we, us, or our) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase a program, join our coaching services, or interact with our content.

By using this website and our services, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

a) Information you provide directly

Name
Email address
Phone number (if provided)
Social media handle (e.g., Instagram)
Billing and purchase details
Messages you send us (DMs, emails, contact forms)
Information you provide during coaching (training history, goals, injuries, mobility limitations, etc.)

b) Information collected automatically

When you use our website, we may collect:

IP address
Device type and browser type
Pages you view and time spent on site
Clicks, traffic sources, and general analytics data

This data helps us understand how people use the site and improve the experience.

2. How We Use Your Information

We use your information to:

Deliver programs and coaching services
Provide access to the app or training resources
Communicate with you about your program, progress, and support
Respond to enquiries and messages
Process payments and confirm purchases
Improve our website, content, and services
Send marketing emails or updates (only if you opt in)
Maintain safety, prevent fraud, and protect our business

3. Health and Training Information

Some information you provide may relate to your health, injuries, pain, or physical performance.

You provide this information voluntarily for coaching and training purposes only. We do not sell or share your personal training information.

You should always consult a qualified healthcare professional before starting any training program, especially if you have injuries or medical concerns.

4. Payments and Financial Information

Payments are processed through secure third-party payment providers (such as Stripe, PayPal, or similar platforms depending on checkout).

We do not store your full credit card details on our servers.

5. Third-Party Tools and Services

We may use trusted third-party tools to deliver services and improve the user experience. These may include:

Website hosting and analytics (e.g., Google Analytics)
Payment processors (e.g., Stripe, PayPal)
Email marketing platforms (e.g., Mailchimp, Klaviyo, ConvertKit)
Coaching or training delivery platforms (apps used for workouts, messaging, and video demonstrations)

These third parties may collect or process data in order to provide their service, and they are required to handle your data securely.

6. Marketing and Communication

If you opt in, we may send you:

Program updates
Training tips and educational content
Promotions, launches, or special offers

You can unsubscribe at any time using the link in the email, or by messaging us directly.

We do not spam, and we do not sell your email address.

7. Sharing Your Information

We do not sell your personal information.

We may share your information only when:

It is necessary to deliver the service (e.g., app platform, payment provider)
Required by law or legal process
Needed to protect our rights, safety, or business (e.g., fraud prevention)

8. Testimonials and Client Results

If you provide feedback, progress updates, photos, or testimonials, we may request your permission before using them publicly (for example on Instagram, the website, or sales pages).

We will never share private messages or personal details without consent.

9. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

However, no method of transmission over the internet is 100% secure, and you acknowledge that you provide information at your own risk.

10. Cookies

Our website may use cookies and similar tracking technologies to:

Improve site performance
Understand user behaviour
Track conversions and advertising performance

You can disable cookies in your browser settings, but some parts of the website may not work as intended.

11. Your Rights

Depending on your location, you may have the right to:

Request access to your personal data
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications

To make a request, contact us using the details below.

12. International Users

Mobility Strength Fitness operates online and may serve clients worldwide. By using our services, you acknowledge that your data may be processed in countries outside your own, depending on the third-party tools we use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and continued use of the website or services means you accept the updated policy.

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